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Under the Australian Consumer Law (ACL), you have certain rights and protections when purchasing goods and services in Australia. This page outlines your rights when purchasing from jointswhregen.
All products sold by jointswhregen come with automatic consumer guarantees under the Australian Consumer Law. These guarantees cannot be excluded, restricted, or modified.
Our products are guaranteed to be of acceptable quality. This means they must be:
Our products are guaranteed to be fit for any disclosed purpose and for any purpose for which you make known to us.
Our products are guaranteed to match any description we provide, including on our website, in advertising, or in any other documentation.
If a product fails to meet a consumer guarantee, you have the right to ask for a remedy. The remedy you are entitled to depends on whether the failure is a major failure or a minor failure.
A major failure occurs when:
For a major failure, you can choose to:
For a minor failure, we can choose to either repair the product, replace it, or provide a refund. If we fail to repair or replace within a reasonable time, you may be entitled to a refund or compensation.
In addition to consumer guarantees, we provide a warranty against defects. This warranty covers defects in materials and workmanship. If you discover a defect, please contact us immediately using the contact details provided on our contact page.
If you believe a product does not meet a consumer guarantee, please contact us:
Please provide details of the product, the issue, and when you purchased it. We will respond to your claim within a reasonable time frame.
For more information about your rights under the Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au or contact the ACCC on 1300 302 502.
If you have questions about your consumer rights or wish to make a claim, please contact us using the information provided on our contact page.